Question 1

What lettings services do you offer?

Accepted Answer

We offer a choice of lettings services depending on how involved you would like to be. This can range from finding and referencing a suitable tenant through to rent collection or a fully managed service, where we look after the day-to-day management of the tenancy on your behalf.

Question 2

Can you fully manage my property?

Accepted Answer

Yes. Our fully managed service is designed for landlords who would prefer ongoing support throughout the tenancy. This can include rent collection, maintenance coordination, routine inspections, tenant communication, compliance reminders and practical advice whenever required. Our fees will depend on the level of service selected, and we will always explain these clearly before you proceed.

Question 3

Do you offer a tenant-find only service?

Accepted Answer

Yes. For landlords who are happy to manage the property themselves, we can assist with marketing the property, arranging viewings, finding a suitable tenant, carrying out referencing and preparing the tenancy paperwork.

Question 4

Do you arrange short-let tenancies?

Accepted Answer

Our main focus is traditional residential lettings. If you are considering a short-let or more flexible arrangement, we would be happy to discuss your circumstances and advise whether this is something we can assist with or whether an alternative route may be more appropriate.

Question 5

How is the tenant’s deposit handled?

Accepted Answer

Tenant deposits must be protected in an approved tenancy deposit scheme within the required timescale. We will explain the process clearly and ensure the correct steps are followed, including the issuing of the prescribed information where applicable.

Question 6

What happens if my property is vacant between tenancies?

Accepted Answer

We will work with you to minimise void periods wherever possible through accurate rental advice, good marketing, proactive tenant matching and sensible timing around check-outs, cleaning, maintenance and re-marketing. If the property is empty for a period of time, we can advise on presentation, pricing and any works that may improve its appeal to the market.

Question 7

Can you help with maintenance or refurbishment works?

Accepted Answer

Yes. We can help coordinate maintenance and improvement works using trusted local contractors. This may include anything from minor repairs and compliance-related works through to preparation between tenancies. For larger refurbishment projects, we can discuss the scope of works and help guide you on what may be most worthwhile from a lettings perspective.

Question 8

What happens if a tenant does not pay the rent?

Accepted Answer

If rent is not received when due, we will follow this up promptly with the tenant and keep you updated. The next steps will depend on the circumstances, the tenancy terms and the legal position at the time. Where further action is required, we can guide you through the appropriate process and recommend specialist advice where necessary.

Question 9

What are my responsibilities as a landlord?

Accepted Answer

Landlords have a number of legal and practical responsibilities, including ensuring the property is safe, properly maintained and compliant before and during the tenancy. This can include gas safety, electrical safety, smoke and carbon monoxide alarms, deposit protection, Right to Rent checks, EPC requirements and general repair obligations. We will help guide you through the key requirements relevant to your property.

Question 10

Do I need to consider tax when letting my property?

Accepted Answer

Yes. Rental income may have tax implications, and the position can vary depending on your personal circumstances, ownership structure and wider financial position. We are not tax advisers, so we always recommend speaking with a qualified accountant or tax specialist before or during the letting of your property.

Question 11

What are the rules around Houses in Multiple Occupation?

Accepted Answer

Houses in Multiple Occupation, often referred to as HMOs, are subject to additional rules and, in many cases, licensing requirements. The requirements can depend on the number of occupants, household arrangements and local authority rules. If you are considering letting a property as an HMO, it is important to take advice before marketing to ensure the property is suitable and compliant.

Question 12

Do I need an EPC before letting my property?

Accepted Answer

Yes. A valid Energy Performance Certificate is required before a property can be marketed for rent, and the property must meet the minimum energy efficiency standards unless a valid exemption applies. We can help you check whether an EPC is already in place and arrange one where required.

Question 13

How do you assess prospective tenants?

Accepted Answer

We carry out referencing to help assess a tenant’s suitability. This will usually include checks around identity, income, employment, credit history and previous landlord references where applicable. Our aim is to give landlords as much confidence as possible before agreeing a tenancy.

Question 14

How do you advise on rental value?

Accepted Answer

We will assess the property, its condition, location, current market demand and comparable rental evidence before recommending a suitable rental figure. Our aim is to achieve a strong rent while ensuring the property remains attractive to good-quality tenants and avoids unnecessary void periods.

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